Claims Against Gambling Companies: Resolve your dispute

In recent years, the rapid expansion of the gambling business industry has sparked an array of discussions and debates surrounding its ethical and economic implications. As more individuals engage with various forms of gambling, concerns have grown regarding the potential harms that can arise from these activities and the financial difficulties they can cause.

As a result, claims against gambling companies have garnered increasing attention in recent years. However, the Gambling Act 2005, the Gambling Commission, and the regulations governing gambling can make the legal framework difficult to understand. Therefore, it is essential to have an experienced solicitor on your side to provide guidance and legal advice throughout this process.

Issues that can lead to claims against gambling companies

Claims against gambling companies can arise from a variety of issues, reflecting the complex and sometimes contentious nature of the industry. Here are some common issues that can lead to claims against gambling companies:

1. Problem Gambling and Addiction: One of the most significant issues is the development of gambling addiction and the subsequent harm it can cause to individuals and their families. Claims may assert that gambling companies failed to implement responsible gambling measures, such as self-exclusion programs or clear warnings about the risks of addiction.
2. Unfair Marketing and Advertising: Claims can arise when gambling companies are accused of targeting vulnerable populations, using deceptive advertising tactics, or glamorising gambling in a way that misrepresents the potential consequences.
3. Lack of Player Protection: If a gambling company does not have adequate safeguards to prevent underage gambling or to identify and assist problem gamblers, claims can be made based on their failure to uphold player protection standards.
4. Privacy and Data Security: With the growth of online gambling platforms, concerns about the security of personal and financial information can lead to claims if a company experiences data breaches or mishandles customer data.
5. Fraud and Money Laundering: Claims may arise if a gambling company is implicated in fraudulent activities or is found to have facilitated money laundering through its operations.
6. Misrepresentation of Odds and Outcomes: If a gambling company misrepresents the odds of winning or the potential outcomes of a particular game, customers may have grounds to file claims for false advertising or misrepresentation.
7. Disputed Payouts: Claims can emerge when customers believe they have been unfairly denied payouts or winnings, whether due to technical glitches, ambiguous terms and conditions, or other reasons. 

Resolving gambling disputes

Resolving gambling disputes can be a challenging process, but there are several steps you can take to address the issue and seek a resolution. Start by reviewing the codes of practice and terms and conditions of the gambling company. Understanding the rules, policies and complaint procedures outlined in their terms can provide insights into how to proceed and resolve your complaint.

Many gambling operators have internal dispute resolution processes. If your initial contact doesn’t lead to a satisfactory resolution, ask how you can escalate the matter within their organisation.

In some cases, it may be beneficial to bring your complaint to an alternative dispute resolution (ADR) organisation to settle the dispute. In these cases, ADR mediators can help to mediate between individuals and gambling operators to try and reach a mutually beneficial resolution.

As a last resort, you may consider pursuing legal action, particularly if the dispute involves substantial financial losses or clear violations of the law. If you do decide to pursue legal action, it is essential that you have an experienced solicitor on your side with the knowledge of relevant law surrounding gambling claims.

Why Choose us?

We only connect you with the best solicitors

All of the gambling claim solicitors on our panel have the experience and expertise required to take on your case. Each solicitor is vetted before being allowed onto our panel and we only select the best in the business. All of our solicitor firms are authorised and regulated by the Solicitors Regulation Authority (SRA).

The solicitors on our panel can provide quality legal advice throughout your claim to help you achieve the best outcome possible. If you have experienced harm as a result of a gambling dispute, please get in touch today.

Our solicitors also help with commercial claims, such as breach of contract, partnership disputes, fraud claims restrictive covenants and CCJ removal.

Please note we are not a firm of solicitors; however, we maintain a panel of trusted and regulated legal experts. If you contact us in relation to an injunction query or a commercial law case, we will pass your case on to a panel firm in return for a fee from our panel firms. We will never charge you for passing your case to a panel firm.